Sol Dog Lodge

SMS Messaging Program — Terms & Conditions and Privacy Policy

Last Updated: June 2026

Messaging Program Terms & Conditions

Last Updated: June 2026

These Messaging Program Terms and Conditions (“Terms”) govern your participation in the mobile messaging program (the “Program”) operated by Sol Dog Lodge (“we,” “us,” or “our”). By opting into the Program, you agree to be bound by these Terms.

1. PROGRAM DESCRIPTION
The Program delivers automated notifications, customer service alerts, appointment reminders, boarding and daycare updates, and general customer support messages to subscribers who have explicitly consented to receive them.

2. CONSENT AND OPT-IN
To join the Program, you must provide your mobile number through our online forms, in-person registration, or by texting a keyword subscription command to our sending number. By checking the consent box or signing an opt-in form, you verify that you are the authorized user of the mobile number provided. Consent is voluntary and is not a condition of any purchase.

3. MESSAGE FREQUENCY
Message frequency varies based on your interactions with us. We anticipate sending a reasonable volume of messages to support transactional, appointment, and customer support functions.

4. PRICING AND FEES
We do not charge a fee to participate in the Program. However, message and data rates may apply under
your wireless carrier’s plan. Carriers are not liable for delayed or undelivered messages.

5. CUSTOMER CARE AND SUPPORT
If you require assistance, reply HELP to any message or contact us directly:

Phone: (520) 886-7411
Email: [email protected]

6. CANCELLATION AND OPT-OUT
You may withdraw your consent at any time by replying STOP to any message. Upon receipt, we will send one final automated confirmation that you have been unsubscribed and no further messages will be sent. To re-enroll, text START at any time.

7. PRIVACY
Your information is handled in accordance with our Mobile Messaging Privacy Policy below, which restricts the sharing of mobile opt-in data with third parties

Mobile Messaging Privacy Policy

Last Updated: June 2026

This Privacy Policy describes how Sol Dog Lodge collects, uses, and discloses personal information in connection with our mobile messaging program (the “Messaging Service”).

1. INFORMATION COLLECTED
When you opt in to or use the Messaging Service, we collect information you provide, which may include your name, mobile phone number, and any text message content or response you send to us. We may also collect metadata related to message delivery (such as delivery timestamps).

2. COLLECTION METHODS
We collect your information through online opt-in forms, offline physical paperwork, customer service interactions, and keyword-based subscriptions initiated from your mobile device.

3. USE OF PERSONAL INFORMATION
We use the collected information strictly for operational purposes, including:

Delivering automated alerts, reminders, and customer support messages.
Verifying and maintaining accurate records of user consent.
Preventing spam, fraudulent activity, or unauthorized use.

4. NO SHARING OF MOBILE OPT-IN DATA
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories described above exclude text messaging originator opt-in data and consent; this information will not be shared, sold, rented, or leased to any third party under any circumstances. Notwithstanding any general terms that may permit the sharing of personal information, we strictly maintain the following exception: mobile numbers, text messaging opt-in consent data, and messaging originator information are non-transferable and apply solely to Sol Dog Lodge and the specific messaging campaign to which you opted in.

5. SECURITY
We implement physical, administrative, and technical controls designed to protect your personal information from unauthorized access, loss, or disclosure. No method of electronic storage or transmission is absolutely secure.

6. YOUR RIGHTS AND OPT-OUT
You may unsubscribe from the Messaging Service at any time. Reply STOP to any message to cancel. For support, reply HELP, call (520) 886-7411, or email [email protected].